Microsoft is preparing to launch a new version of its Dynamics CRM (customer relationship management) software that will include improved mobile applications and integrations with Yammer, Skype and ...

Microsoft is enhancing its customer relationship management (CRM) solutions with generative artificial intelligence (AI), according to a blog post. A new feature called Copilot is currently in the ...

If you’ve been waiting to see how Microsoft has improved its CRM application, the wait is over. About two years in the making, Microsoft Dynamics CRM 3.0 adds new marketing features, tighter ...

The good news for Microsoft's applications channel partners is that they've had plenty of time to prepare for the arrival of the company's new customer relationship management package. The hard part ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

What had been called Microsoft CRM 2.0 and then CRM 2005 will officially be dubbed Microsoft CRM 3.0, said Brad Wilson, general manager for Microsoft CRM. The product is still set to be released to ...

Microsoft's long-awaited entry into this market shipped earlier this year equipped with what many in the channel call basic sales and service capabilities. The vendor's partners are now rushing to ...

In today’s competitive business environment, customer relationship management (CRM) systems play a critical role in helping organizations manage interactions, streamline processes, and improve ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...