ALPHARETTA, GA / ACCESS Newswire / April 21, 2026 / TaxConnex ®, a full-service sales, use, and telecom tax outsourcing provider, announced today that it has achieved a Net Promoter Score (NPS) of 87 ...

It's probably the best measure of customer satisfaction, and if that starts to drop for any reason, we’re going really deep ...

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ...

In 1975, economist Charles Goodhart offered a warning that would eventually haunt every modern boardroom: When a measure becomes a target, it ceases to be a good measure. By 2026, the Net Promoter ...

Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...

Net Promoter Score, commonly referred to as NPS, was first introduced in the Harvard Business Review in a 2003 article, titled: “The One Number You Need to Grow.” It was intended to be a metric for ...

Degrees has achieved a world-class NPS of 88 from dealership clients, highlighting strong satisfaction with its automotive ...

SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced a world-class global Net Promoter Score (NPS) of +71 for the second half of 2025, an increase from its ...

Customers rate WFG 4.9 stars as Direct Operations sustain a world-class 94 NPS, powered by people, process, and partnership. Sustaining a 94 NPS requires daily discipline, cross-functional ...

PARSIPPANY, N.J.--(BUSINESS WIRE)--OnePoint BFG Wealth Partners (“OnePoint BFG”), a dynamic wealth advisory and financial planning firm, today released results from its 2026 Client Experience Survey, ...