Salesforce launches Headless 360 to turn its entire platform into infrastructure for AI agents

Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...
InfoWorld

MuleSoft Agent Fabric adds new ways to keep AI agents in line

Salesforce first sought to tackle AI agent sprawl last year with Agent Fabric, a suite of capabilities and tools inside its ...
CRM Buyer

RightNow Adds Agent Scripting to Contact Center Toolbox

RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...
Destination CRM

Spanlink and Altitude Partner on Contact Center Agent Scripting Tools

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...