In 2026, the CCO owns outcomes, not sentiment—connecting systems, teams and AI to deliver measurable customer performance.

Today, AI voice company ElevenLabs has introduced a platform for deploying these conversational agents. Modern companies ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Pye-Barker Fire & Safety — the largest fully integrated and full-service fire protection, life safety and security services provider in the United States — has acquired Philadelphia Detection Systems, ...

Everything Breaks offers customizable home warranty plans with an A-plus BBB rating, but has lower coverage limits.

At the invitation of State Sen. Joseph Griffo, New York State Department of Motor Vehicles Commissioner Mark Schroeder ...

Kentucky’s driver’s license system will see some major improvements this summer.

The future of customer data strategy is moving beyond traditional CDPs toward composable, AI-driven architectures with ...

The Milwaukee County Transit System says bus services are experiencing problems Thursday morning because of recent severe ...

American Water Works Company subsidiaries launched new water infrastructure projects in West Virginia and Iowa. The company acquired the Livingston Municipal Water Works in Kentucky, expanding its ...

Get the Facts: How Kentucky's new drivers licensing system plans to save drivers time ...

Nutshell reports that cloud innovations simplify CRM implementation, enabling quick setup and user adoption for businesses of ...