Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Kentucky will introduce KINDL, a new driver's licensing system, in June to streamline processes and expand online services.

It's time to send this enterprise platform to a nice farm upstate; CCaaS can do everything CRM does — and more.

Nutshell reports that cloud innovations simplify CRM implementation, enabling quick setup and user adoption for businesses of ...

Who needs more than two employees when artificial intelligence can do so many corporate tasks? It’s super efficient — and a ...

Irish consumers are spending the equivalent of an entire working day every year navigating shoddy customer service, according to a new survey. Despite a surge in corporate investment on AI and digital ...

Ford is recalling more than 261,000 vehicles for electrical system and fuel pump issues, according to the National Highway ...

Why Sierra, Cursor, Coactive, Lovable, and ServiceNow are among Fast Company's Most Innovative Companies of 2026.

The PS3 turns 20 in November this year, but that hasn’t stopped Sony from keeping the console ticking away with more firmware updates, and sure enough, you can now download PS3 system software update ...

Millions of seniors across the country will be impacted by a major customer service change from the Social Security Administration this weekend. For the roughly 75 million older Americans who receive ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. A major change is happening at the Social Security Administration this weekend, and customer service may be affected for ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of ...